Frequently Asked Questions
Find answers to common questions about our custom software development and cybersecurity services
General Questions
We specialize in two core service areas for Australian small and medium businesses: Custom Software Development (including mobile apps, web platforms, CRM/ERP integration, e-commerce solutions, and process automation) and Cybersecurity Solutions (including vulnerability assessments, penetration testing, compliance consulting, cloud security, and 24/7 security monitoring). Our focus is on providing enterprise-grade solutions at SMB-friendly pricing.
Absolutely! We specialize exclusively in serving small and medium-sized businesses across Australia. We understand the unique challenges SMBs face, including budget constraints, limited IT resources, and the need for scalable solutions. Our pricing, communication style, and project approach are all designed specifically for businesses like yours.
We work with businesses across multiple sectors including Retail & E-Commerce, Healthcare, Professional Services, Manufacturing, Finance, and Hospitality. Our team has experience adapting our software and security solutions to meet industry-specific compliance requirements and operational needs.
We’re based in Truganina, Victoria (29 Bolivar Esplanade, VIC 3029), but we serve clients throughout Australia. Most of our work can be done remotely, and we’re happy to arrange in-person meetings for Melbourne-area clients or travel for larger projects across the country.
Tech Savvy Consulting has been helping Australian SMBs with technology solutions for several years. Our team brings decades of combined experience in software development and cybersecurity, having worked with businesses ranging from startups to established enterprises. We’re certified professionals you can trust with your critical business systems.
Custom Software Development
Off-the-shelf software is built for general use and often requires you to adapt your processes to fit the software. Custom software is built specifically for your business processes, eliminating unnecessary features and including exactly what you need. While custom software has higher upfront costs, it typically provides better ROI through improved efficiency, no recurring subscription fees, and the ability to scale exactly as your business needs.
We follow a proven 4-phase agile process: (1) Discovery & Planning – free consultation to understand your needs and create a detailed roadmap, (2) Design & Prototyping – wireframes and interactive prototypes for your feedback, (3) Development & Testing – building in sprints with regular demos and rigorous testing, (4) Launch & Support – deployment, training, and ongoing maintenance. You’re involved throughout the entire process. For detailed information click here
Cybersecurity Solutions
43% of cyberattacks target small businesses because hackers know SMBs often have weaker security than large enterprises. 60% of small businesses close within 6 months of a major breach due to costs, reputation damage, and lost customer trust. Cybersecurity is no longer optional – it’s essential for business survival. Even basic security measures can prevent 95% of common attacks.
Penetration testing (pen testing) is ethical hacking – our security experts attempt to break into your systems the same way malicious hackers would, but we report vulnerabilities to you instead of exploiting them. We test your networks, web applications, APIs, and physical security to find weaknesses before real attackers do. You receive a detailed report with findings prioritized by risk level and specific remediation steps for each vulnerability.
Our training includes simulated phishing campaigns to test employee awareness, interactive workshops covering password security and social engineering tactics, policy and procedure training tailored to your business, incident response protocols, and ongoing security updates about emerging threats. Training is the most cost-effective security investment – properly trained employees can prevent 70% of security incidents. We provide quarterly training updates to keep security top-of-mind.
Pricing & Process
We offer transparent, fixed-price quotes for software development projects and flexible pricing for cybersecurity services (one-time assessments or monthly retainers). All pricing is customized based on your specific needs, scope, and timeline. We provide detailed quotes with no hidden fees after our free consultation. For ongoing services, we offer monthly retainers that can scale up or down as your needs change.
Yes! We offer a free 30-45 minute consultation for all potential clients. During this call, we’ll discuss your business challenges, goals, current systems, and budget. For software projects, we’ll outline a potential solution and timeline. For cybersecurity, we’ll provide an initial assessment of your risk areas. There’s no obligation and no pressure – just honest advice about whether we’re the right fit for your needs.
For general inquiries, we respond within 4-8 business hours. For existing clients with support contracts, response times depend on your service level: Standard support (next business day), Priority support (4-8 hours), and Critical/Emergency support (1-2 hours, 24/7). We believe in clear communication and will always give you realistic timeframes rather than overpromising.
Yes! During our consultation, we can share relevant case studies and examples of similar projects we’ve completed. Due to confidentiality agreements with our clients, we can’t publicly display all our work, but we’re happy to discuss specific projects that relate to your needs and put you in touch with references if requested.
After our free consultation, we’ll send you a detailed proposal within 3-5 business days including project scope, timeline, pricing breakdown, milestones, and deliverables. You can review it at your own pace, and we’re happy to schedule a follow-up call to answer questions or adjust the proposal. There’s no pressure to move forward immediately – we want you to be completely confident in your decision.
Still Have Questions?
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